Frequently Asked Questions

You should be getting weekly Member emails on Sundays. You may also get emails throughout the week on programs, events and other member happenings.

If you’re not receiving your emails, please follow the instructions below! You do not want to miss out!

Email often goes to spam, promotions tabs or trash. Try searching your inbox for any of the following keywords: “Kathy Kawalec” “Kathy@DancingHearts”   “kathy@dancingheartsdogacademy.com” or “help@dancingheartsdogacademy.com”.

Add kathy@dancingheartsdogacademy.com to your trusted list of senders, contacts or address book. Also known as “Safe Sender.”

1. Open your spam folder.
2. Open an email from Kathy@DancingHearts or   kathy@dancingheartsdogacademy.com
3. Mark it as “not spam”.

IF YOU ARE A GMAIL user…you use these instructions for email that goes to your PROMOTIONS TAB.

1. Find an email from Kathy.
2. Drag email to your PRIMARY TAB.
3. It will ask you if you want all emails to go to that folder. Of course you do!

You can also CONFIGURE YOUR INBOX.

Check or uncheck the tabs you want to see in your inbox.

Unchecking the promotions tab often helps get our emails to you.

If your emails are auto-forwarded to a service like icloud.com, Mac.com, me.com.  You will need to make sure you have added Kathy Kawalec,  Kathy@DancingHearts and  kathy@dancingheartsdogacademy.com to the original email and the forwarded email provider.

Sometimes we need to manually subscribe you to the email list if you have not opened emails in too long – just email us.

Sometimes you have a typo in the email you used to enroll, so your emails are bouncing as undeliverable. Please email us for help if you are not getting our emails!

Your Member Support Team can be reached by using this Support form, or by emailing: help@dancingheartsdogacademy.com

You are also able to reach your Member Support Team by clicking the “Support” link at the bottom of any page in the member hub.  Your response from the website will be via email.

Member Support answers all received emails within 48 hours M-F 9am-6pm CST.  Weekend and Holiday responses may be slightly delayed.

If you email support and have not received a response in 48 hours, please use the “Support” link at the bottom of any page in the member hub. 

Also, make sure that “Kathy Kawalec” and   “help@dancingheartsdogacademy.com” is in your safe sender list.  

If you use an iCloud.com, Mac.com or other forwarding service from your main email address, you will need to make sure we are in the safe sender list for both the original and the forwarding service.

Updating your Credit Card is simple

• Click My Account on the top Menu. 
• Click on Subscriptions button, and then click on ‘Update’ next to the subscription you wish to update your payment info. A secure form will open, enter your information and submit.

Note: if you don’t have an update button, or if the update button isn’t opening the form, please contact support and we’ll email you the secure link to the form.

Email: help@dancingheartsdogacademy.com

We hope prior to canceling, you come to a coaching or Q+A call, or reach out to #askacoach in your member group, or email us for support — your success is inevitable when you stay the course! And our commitment to support you is right at the top of our list — all day, every day!

Email support: help@dancingheartsdogacademy.com

Cancellation: 
Please contact support at least 48 hours prior to your billing date and we will take care of your request.

REFUNDS: If you are cancelling your membership subscription within the 7 day refund window, please contact support with  your cancellation and refund request so that we can process your refund. Please do not use the self-service cancel button in your account, because that automatic function will not handle a refund, which needs to be manually handled.

If you’re a member of BDFB, and would love to upgrade to BPA and get all of the additional member benefits, please email us and we’ll take care of that for you!

Here’s what’s in store for you in BPA:

The complete BPA 5-module Foundation Formula course: learn the 5C’s Tree of Trust partnership life skills.

• 6 Live interactive Spotlight Coaching Calls every month with Kathy and Certified Partnership Coaches
• 45+ and Growing MasterClass library with classes that go deep into partnership life skills.
• Daily feedback, support, connection and kindness in our private Facebook Community with like-hearted dog moms
• Clarity clinics, private member podcast, 24/7 access to the entire searchable coaching replay vault. And so much more!

Email Member Support: help@dancingheartsdogacademy.com

If you have a reactive, anxious, hyper-aroused, or difficult dog and want to immerse yourself into breaking free of the reactivity spiral with your dog – then Relationship Rehab Intensive group coaching program is for you.

RRI 2.0 all-inclusive program includes:

• 🌟Our complete 7-module partnership accelerator course with everything you need to break free of the reactivity spiral and launch a partnership life you love, plus…
• 1 year of weekly live, interactive small group coaching calls
• Daily feedback, support and connection in our private Facebook implementation community group.
• Plus 1 year of free access to Brilliant Partners Academy + Brilliant Dog Foundation Builders included

And so much more!

Email support: help@dancingheartsdogacademy.com

You should have received an email with complete instructions and links to add the member podcast feed to your phone … please search for “Hello Audio”.

If you don’t have that email, please contact support and we’ll resend it to you!

Email support: help@dancingheartsdogacademy.com